Consultancy

Axsoftware has origins within ERP that extend back to the late 90’s, a time when most consultants originated from the user base and for ourselves that is pretty much true of today as it was back then. This means that our consultants were once ‘real users’ with real life experience of commerce within a business environment.

It’s an important differentiator particularly when you look at some of the larger consultancy firms now deploying D365. Many consultants simply lack the necessary experience, technically adept and provisioned with all the latest terminology they may well be but experience counts for so much in the complex world of business system implementation.

We can converse at the same level as our customers and we know what really provides them with business benefits having managed businesses ourselves, this all helps make misunderstanding and misinterpretation a lot less likely to happen.

Our background of different ERP technologies, implemented in a diverse range of industries and sectors, brings a level of experience and expertise that can only build up over time, it is a significant factor to consider when selecting an ERP implementation partner,

We know that this is a main differentiator of Axsoftware, you will not have to be that customer who provides consultants with the experience but instead be one that can draw from the knowledge our consultants already have of D365 implementations and this makes for a more efficient project.

Supporting Microsoft Partners
Our consultancy activities are not just restricted to supporting our own client base, other Microsoft Partner companies recognise the unique blend of skills and experiences we have and have entrusted Axsoftware with providing services that range from consultancy to managing entire projects on their behalf.

Many software companies have to rely on a blended mix of their own permanent consultants and third party resources that are contracted in to support their implementation and we have an established, trusted history of providing such services to others within the Microsoft Partner network. They know that we will support their implementation with no conflict of interest to the very best of our ability offering them a ‘safe pair of hands’ with a wider pool of resources available should they be required.

Supporting End Users
A lot of the resource constraint issues seen in the Dynamics world today are as a direct result of continued sales success, great for Microsoft and the continued advancement of D365 as a product but not always so great for the end user. Dynamics is being sold to ever larger organisations which suck up lots of consultancy resource. With such high demand there are often times when there are not enough consultants with the right level of experience to go around.

If the partner company is not willing to bring in more expensive external resource they may use the client as a training ground for less experienced personnel, clients as a result can suffer they may initially drop in their A team to kick the project off smoothly before swapping them out for the B team that lack knowledge and experience. An early warning sign to watch out for is a high consultancy churn rate or fire fighting where you get the A team back for short periods to quench the flames of discontent before answering the next emergency call.

The effect of such personnel changes on projects can easily increase project cost by 50%+ as a result of you having to duplicate discussions, review approach etc. Clients are seeing this happen more frequently and are taking matters into their own hands contracting directly with third parties that can and will provide the right level of experience that suits them.

Axsoftware can provide that ‘cherry picked’ resource without the churn – its an important factor that will help contain the costs of your project.